Viajes Turquesa del Caribe Mexicano, S.A. de C.V. will not be liable for any claim, cost or expense that results from personal injuries or injuries to third parties, accidents or death, loss or damage of personal property, lack of fun, anger, disappointment, anguish or annoyance (physical or mental) that result from any of the following:

1. Acts or omissions performed by any person/party other than Viajes Turquesa del Caribe Mexicano, S.A. de C.V. or its employees.
2. Disease, theft, labour disputes, strikes, mechanical failures, quarantines, governmental actions, weather conditions, or whatsoever other cause outside the company’s concerns or not under the direct control of Viajes Turquesa del Caribe Mexicano, S.A. de C.V.;
3. The customer being not able to travel, or not counting with the required documents, such, but not limited to, as updated passport, Visa, personal ID or medical documentation or travel certificates Viajes Turquesa del Caribe Mexicano, S.A. de C.V. will not be liable before the customer or any third-party because of any of the before mentioned impossibilities or the lack of personal documentation of the customer.
4. The customer’s failure to comply with the instructions given, including, but not limited to, flight departure itineraries, check in/out of the hotels, and coupon redeeming policies;
5. Cancellations or changes of any kind, of and in the services offered to and purchased by the customer. Viajes Turquesa del Caribe Mexicano, S.A. de C.V. reserves the right to refuse, a/o change the published services; provided that it will be attempted to substitute those services with the most similar option. In the case that a booking/reservation must be cancelled, the only liability held by Viajes Turquesa del Caribe Mexicano, S.A. de C.V. will be limited to the full reimbursement of the amount paid by the customer;
6. Full reimbursement will not apply in any circumstance in which the travel has to be cancelled, interrupted or postponed by Viajes Turquesa del Caribe Mexicano, S.A. de C.V. by any reason beyond its control (force majeure, such as, but not limited to, weather or climate conditions and phenomena, hurricanes, earthquakes, strikes, wars, acts of terrorism, etc.), and all those in which the contractual obligations of Viajes Turquesa del Caribe Mexicano, S.A. de C.V. with its providers do not allow it to retrieve the reimbursement of the amount paid to the provider on behalf of the customer. In any of these circumstances, Viajes Turquesa del Caribe Mexicano, S.A. de C.V. reserves the right to withhold a 10% (ten percent) of the amount paid as for the booking/reservation as part of an administrative expenditure.
7. Notwithstanding the fact that the rates are constantly updated, the remote possibility that changes without notice, applied to the prices, happen. These occurrences have place because of contingencies or force majeure; in these cases the service provider might not be able to communicate and update the rates in time. Viajes Turquesa del Caribe Mexicano, S.A. de C.V. makes regular revisions whereas a price variation may occur and as a result of this, a difference between the price paid for the booking/reservation and the amount required for the usufruct of the service. In such case in which a change of rates exists, if the updated rate is less, the charge will be done and the difference will be reimbursed to the customer; inasmuch as if the price is higher, one of our Customer Service Representatives will contact you and inform you about this change. If the customer is in disagreement of the price changes listed in this paragraph, Viajes Turquesa del Caribe Mexicano, S.A. de C.V. will totally reimburse the amount paid for such service, but will not be liable for any claim or inconveniences that result from the rates change or the booking/reservation cancellation.

Lomas Travel will not be liable, and the Customer releases Lomas Travel from any liability, arising from any claim , cost, expenditure or loss that may happen, including any personal injury, or injury to any third-parties, accidents, demise, damage to any personal property, loss of fun, anger, disappointment, anguish or annoyance (physical or mental) that result from any of the following:

1. Any failure or lack directly imputable to the service provider that occurs when providing the service.
2. Any failure or lack directly imputable to the customer that occurs when enjoying the service.
3. Any failure or lack of the customer in the observance or compliance of the terms and conditions, policies, instructions recommendations, safety measures, etc. given by the service providers.
4. Force majeure or fortuitous events such, but not limited to, as: riots, strikes, delays, earthquakes, acts of war, hurricanes, weather and climate phenomena, etc. (not imputable to Lomas Travel).
5. Acts or omissions of any person of any person or third-party, other than Lomas Travel.
6. Disease, theft, labour disputes, mechanical failures, quarantine, governmental measures, weather or any other cause beyond the control of Lomas Travel.
7. Upon the customer’s insistence to perform any kind of travel, touristic activity, have a tour or excursion, take any kind of ground, sea or air transportation, under precarious health conditions, or any inadequate health conditions for the development of such activities, the customer’s insistence in engaging in any extreme activities that may imply any risk and that were performed by the customer under his full knowledge of such risk, or when the customer has any kind of medical condition, disease, incapability, allergy, under any kind of medical treatment or prescription, medical indication to rest a/o each and every medical condition that by his/her own risk were omitted and which may be of detriment of his/her health when engaging in such activities in the knowledge of such condition(s), cause awareness; under these circumstances, it will be considered that the customer engaged in such activities under his/her own risk, and he/she will not make Lomas Travel liable of any claim, lawsuit, demand, complaint, reward, indemnity, compensation, gratuity, etc. that arise from any accident caused during the development of any service or activity and any future event that arises from the initial accident caused by any of the above reasons and causes.
8. Any other event that occurs, not in the control of Lomas Travel.